Shipping policy
Effective Date: 01/01/2024
Thank you for shopping with Hamdog®. We strive to ensure that your order is delivered to you in a timely manner. Please read our shipping policy to understand how we handle shipping and delivery.
1. Processing Time
- Orders are processed within 2 business days after payment is received.
- Orders are not processed or shipped on weekends or holidays.
2. Shipping Methods and Delivery Times
We offer the following shipping methods:
- Standard Shipping: Delivery within 7 to 30 business days.
- Expedited Shipping: Delivery within 5 to 10 business days.
Delivery times may vary based on your location and the shipping method selected. Please note that these are estimated delivery times and are not guaranteed.
3. Shipping Rates
Shipping rates are calculated at checkout based on the weight, dimensions, and destination of the order.
4. International Shipping
We ship to most countries worldwide. International shipping rates and delivery times vary depending on the destination. Customers are responsible for any customs duties, taxes, or fees that may apply to international shipments.
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided tracking number on the carrier's website.
6. Shipping Address
Please ensure that your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
7. Delays and Issues
While we strive to ensure timely delivery, there may be delays due to unforeseen circumstances such as weather, natural disasters, or carrier delays. We are not responsible for such delays but will do our best to assist you in tracking your order.
If your order is significantly delayed or you encounter any issues with delivery, please contact us at admin@ham.dog for assistance.
8. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us at admin@ham.dog. We will work with the carrier to resolve the issue and, if necessary, send a replacement order.
9. Changes to Shipping Policy
We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our Website after any changes indicates your acceptance of the new Shipping Policy.
10. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
Email: admin@ham.dog
Website: www.ham.dog
Thank you for shopping with Hamdog®.