Refund policy

Effective Date: 01/01/2024

At Hamdog®, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please read our Return and Refund Policy below.

1. Returns

  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Time Frame: You have 30 days from the date of purchase to return an item.
  • Non-Returnable Items: Certain items are non-returnable, such as perishable goods, custom products, and items marked as final sale.

2. Return Process

  • Contact Us: To initiate a return, please contact us at admin@ham.dog with your order number and the reason for the return.
  • Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to send your item back to us.
  • Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

3. Refunds

  • Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • Approval: If your return is approved, we will initiate a refund to your original method of payment.
  • Processing Time: Refunds may take 10 days to process, depending on your payment provider.

4. Exchanges

If you need to exchange an item for a different size or variant, please contact us at admin@ham.dog. We will provide instructions on how to proceed with the exchange.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at admin@ham.dog with your order number and a photo of the item. We will arrange for a replacement or refund at no additional cost to you.

6. Sale Items

Only regular priced items may be refunded. Sale items are final sale and cannot be refunded.

7. International Returns

For international returns, customers are responsible for shipping costs, duties, and taxes associated with returning the item.

8. Changes to This Policy

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our Website after any changes indicates your acceptance of the new policy.

9. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Email: admin@ham.dog
Website: www.ham.dog

Thank you for shopping with Hamdog®.